Legal notice and access and use conditions
Trenes.com | Version: September 21, 2026

1. Website owner
The website www.trenes.com is owned by Online Travel Solutions, S.L., hereinafter, Trenes.com, with NIF B-66144098 and registered office at Calle Filipines, number 1, 08027 Barcelona, Spain.

The company is registered in the Mercantile Registry of Barcelona, volume 44.058, folio 99, sheet B 445955, entry 1. Travel agency identification code: GC-003348. Competent tourism authority: Generalitat de Catalunya, through the Directorate General of Tourism of the Departament d'Empresa i Treball.
You can contact Trenes.com through mailto:info@trenes.com, the form https://www.trenes.com/contacto.php or in writing at the indicated address. If necessary, the team will contact you from the trenes.com phone number +34936415868 this is the only official phone number of trenes.com. The announced response time for form submissions is 24 to 48 hours.

12. Object and applicable documents
This notice regulates access and use of the website. The contracting of tickets and other services is also governed by the General contracting conditions and the particular conditions of the service, operator, and fare provided before the purchase.
The processing of personal data is explained in the Privacy Policy. The use of cookies and similar technologies is described in the Cookie Policy, which includes access to its configuration panel. These documents are available through identified links on the website.
Merely browsing does not imply contracting payment services or consenting to receive advertising or use cookies that require it.

3. Access, registration, and proper use
Access and browsing the website is free, notwithstanding the user's Internet connection cost and the prices of tickets, management fees, and services that they decide to hire.
Some functionalities may require an account. The user must provide correct data and maintain the confidentiality of their credentials, as well as report any unauthorized use of which they become aware. These obligations do not exclude the responsibility that may correspond to Trenes.com for the security and operation of the service.
The user agrees to use the website lawfully, without impersonating identities, introducing malicious programs, accessing systems or data without authorization, or taking actions that compromise the security, availability, or rights of third parties.
Access restriction measures that must be taken for security reasons or for illicit use will be justified and proportionate. They will not deprive the user of their rights to services already contracted or the possibility of contacting to exercise them.

4. Information and site operation
Trenes.com will ensure that the published information is clear, accurate, and up-to-date, and will correct any errors of which it becomes aware. Commercial and contractual information will have the value attributed by the applicable regulations; a general notice does not exclude its binding nature.
Interruptions may occur due to maintenance, technical incidents, or other causes. Trenes.com will take reasonable measures to prevent and resolve them, without excluding or limiting the responsibilities that legally correspond to it.

5. Intellectual and industrial property
The contents, design, programs, distinctive signs, and other elements of the website belong to Trenes.com or to third parties who have authorized their use, or are used with another legal authorization.
Access to the site does not transfer intellectual or industrial property rights. Consultation and personal use necessary for information, contracting, and managing services are allowed, as well as downloading or saving contractual documentation. Other uses require authorization from the rights holder, except those permitted by law.
Links to the website should not create confusion about the identity of its owner, attribute non-existent sponsorships or present its contents misleadingly.

6. Links to third parties
The site may include links to pages managed by third parties. Their services and data treatments are governed by the information provided by their respective managers. The presence of a link does not imply, by itself, a recommendation or guarantee of all its contents.
This provision does not exclude the obligations that correspond to Trenes.com for the services it markets or for the links or contents for which it must legally respond.

7. Accessibility
You can report accessibility difficulties and request help using the site through the contact channels in section 1. To request information about the service's accessibility, its functionalities, and assistance alternatives, use mailto:info@trenes.com or the form https://www.trenes.com/contacto.php

8. Modifications
Trenes.com may update the design, content, and functionalities of the website, as well as this notice. The current version will indicate its publication date.
Modifications will not retroactively alter rights or conditions of previous contracts. Hiring new payment services will require prior information and corresponding acceptance; it cannot be inferred from mere browsing.

9. Legislation and dispute resolution
This notice is governed by Spanish legislation, without prejudice to the mandatory consumer protection regulations that may apply, including those corresponding to their habitual residence.
Any dispute will be submitted to the competent courts and tribunals in accordance with the law. The consumer is not required to waive their corresponding jurisdiction.